Returns & Exchanges

At Celestial Seasonings, we want you to be fully satisfied with every cup of tea; if your order does not meet your expectations, we offer a 30-day window for returns on shelf-stable products. Due to the perishable nature of food items, please ensure all packaging remains sealed and untampered with to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via our online portal or email with your order number and the specific items you wish to return.

• 2.
  Wait for Authorization

  Our quality assurance team will review your request within 48 hours to provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Pack and Ship

  Securely pack the unopened items in their original shipping box, clearly marking the RMA number on the outside, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned tea, we will issue a full refund to your original payment method, typically appearing within 5-7 business days.